This document outlines our financial relationship with you. At Doctor Frank's Australia, we are committed to ensuring there are no surprises regarding the costs of your healthcare. We accept both self-pay and insured patients and are dedicated to financial transparency.
When you schedule your appointment, we will provide the cost of your consultation.
We act as the agent for your specialist and require all patients, both self-pay and insured, to provide credit or debit card details at the time of booking.
This information is securely encrypted using Stripe software. By registering, you agree to our terms and conditions and authorize us to charge your card post-appointment for any amounts.
In some cases, payment may be required in advance for certain consultations, tests, and procedures. When you make an appointment, you acknowledge that you are under the care of your specialist, who may involve other healthcare professionals as necessary. The contract for your care is directly between you and your specialist.
Payment is due at the time of your consultation
We recommend contacting your insurer before your appointment to verify coverage details and ensure our services are recognized under your policy.
Our pharmacy partners, adhere to stringent standards for quality and safety in pharmaceutical services, registered under the General Pharmaceutical Council (GPhC).
All medical information is confidential and will be shared only with those directly involved in your care or their agents. We uphold strict confidentiality protocols and legal obligations to protect your privacy.
